Refund policy

🔄 Exchange & Refund Policy

Due to the customised nature of prescription eyewear, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect frame or colour selected by the customer
  • Incorrect prescription uploaded by the customer
  • Personal preference after delivery

We Will Provide a Free Replacement or Refund Only If:

✅ The product arrives damaged during shipping.

Examples:

  • Broken frame
  • Cracked lenses
  • Major manufacturing damage

OR

✅ The prescription lenses have been manufactured incorrectly compared to the prescription you provided.

If our quality team confirms that the lenses do not match the prescription submitted by the customer, we will offer either:

  • A free replacement, or
  • A full refund.

Claim Process

To request a replacement or refund:

  1. Contact us within 48 hours of receiving your order.
  2. Share:
    • Your order number
    • Photos of the product
    • A clear image of the prescription (if applicable)
  3. Our team will review your request within 2 business days.

Approved claims will be processed promptly.

Refunds

If your refund request is approved:

  • Refunds will be processed to the original payment method.
  • Processing time is generally 2–6 business days, depending on your payment provider.

Contact Us

If you have any questions regarding your order, please contact our support team.

📧 Email: framekarts@gmail.com

💬 WhatsApp: +91 9594402449

Our Promise

At Framekart UAE, every pair of glasses undergoes a quality inspection before dispatch to ensure you receive premium eyewear with accurate prescription lenses and reliable service. Your satisfaction is our priority.